Besarwin is committed to protecting the personal information of every player who trusts us with their data. This policy explains exactly what we collect, why we collect it, and how you can control it.
We collect only the personal information that is strictly necessary to provide our services, process transactions in MYR, verify your identity, and comply with applicable regulatory requirements. We do not collect data for its own sake.
All personal data stored on Besarwin's systems is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
You have the right to access, correct, export, or request deletion of your personal data at any time. These are not theoretical rights — they are actionable through our support team and honoured within regulatory timeframes.
Besarwin does not sell, rent, or trade your personal information to third-party marketers. Data sharing with external parties is limited to what is strictly required for platform operation, payment processing, and legal compliance.
We tell you clearly what data we collect, why we collect it, who we share it with, and how long we retain it. There are no hidden data practices. This policy reflects our actual operations, not an aspirational standard.
We do not retain your personal data indefinitely. Retention periods are defined by regulatory requirements, the nature of the data, and the purpose for which it was collected. Data is securely deleted when it is no longer required.
This Privacy Policy ("Policy") describes how Besarwin ("Company", "we", "us", "our"), operator of the online casino and sports betting platform at https://besarwin.cam ("Platform"), collects, uses, stores, shares, and protects the personal data of users ("Users", "Players", "you") who access or use the Platform.
Besarwin recognises that the protection of personal data is a fundamental right and a critical component of the trust relationship between us and our players. We have designed our data practices to be lawful, fair, and transparent, and we are committed to giving you genuine control over how your information is used.
This Policy applies to all personal data we process in connection with the Besarwin Platform, regardless of whether you access the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location in Malaysia. It should be read in conjunction with our Terms and Conditions and our Responsible Gambling Policy.
By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
Our Core Promise: Besarwin does not sell your personal data. We process your data only for the purposes described in this Policy, and we take our data protection obligations seriously at every level of the organisation.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
Besarwin collects Personal Data in the following categories. The specific data collected depends on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad), passport copy | Registration and KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Registration and account updates |
| Financial Data | Bank account details, FPX reference numbers, DuitNow IDs, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), cryptocurrency wallet addresses | Deposit and withdrawal requests |
| Transaction Data | Deposit and withdrawal history, wager records, game session history, bonus redemptions | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Each Platform access |
| Usage Data | Pages visited, games accessed, time on platform, click-stream data | Ongoing platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service interactions |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session time-out records | When tools are activated |
We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless specifically required for responsible gambling compliance purposes, in which case the basis for processing will be clearly explained at the point of collection.
The majority of Personal Data we hold is provided directly by you during: account registration; KYC identity verification submissions; deposit and withdrawal transactions; completion of responsible gambling self-assessment tools; and communications with our customer support team via live chat or email.
When you access the Platform, our servers automatically collect Technical Data and Usage Data through standard web server logs, session management systems, and analytics tools. This includes your IP address, device identifiers, and browsing behaviour within the Platform. This data collection is essential for platform security, fraud prevention, and performance optimisation.
When you make a deposit via Maybank Online Banking, CIMB Clicks, Public Bank Online Banking, Hong Leong Connect, FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, or any supported cryptocurrency network, our payment processing partners may share transaction confirmation data and payment method reference identifiers with us for the purpose of crediting your account balance and maintaining your transaction history.
Where we engage third-party KYC and identity verification service providers, they may share verification results and risk scores with us based on the documents you submit. The underlying documents themselves are processed in accordance with those providers' data protection obligations under their agreements with Besarwin.
Besarwin processes your Personal Data for the following defined purposes:
Besarwin processes your Personal Data on one or more of the following legal bases, depending on the specific Processing activity:
Processing that is necessary for the performance of our contract with you (the Terms and Conditions you accepted upon registration), including account management, transaction processing, and Platform delivery. Without this Processing, we cannot provide the services you have requested.
Processing required to comply with legal obligations to which Besarwin is subject, including KYC verification, AML transaction monitoring, record-keeping under gaming regulations, and reporting to relevant regulatory authorities.
Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security monitoring, system performance analysis, and responsible gambling monitoring. We conduct a legitimate interests assessment for each such processing activity.
Processing based on your freely given, specific, and informed consent, primarily for marketing communications and optional analytics features. You may withdraw consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for marketing communications does not affect your account or the services available to you.
Besarwin does not sell, rent, or trade your Personal Data. We share data with third parties only in the following limited circumstances, and only to the extent necessary for the described purpose:
To process deposits and withdrawals, we share necessary transaction data with authorised payment processors supporting FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks. These providers are contractually bound to process data only for the specific payment transaction purpose.
To fulfil our age verification and AML obligations, we share identity documents and verification requests with approved third-party KYC service providers. All such providers operate under data processing agreements that require them to maintain equivalent security and confidentiality standards.
Where technically necessary for game session delivery, minimal technical data (such as session tokens) may be shared with licensed game software providers. These providers do not receive your full identity or financial data and are restricted from using shared data for any purpose other than game session management.
We will disclose Personal Data to regulators, law enforcement agencies, or courts where required by law, a valid court order, or other lawful demand. We will notify you of such disclosures where legally permitted to do so.
We may share transaction patterns and device fingerprint data with third-party fraud prevention networks to identify and block fraudulent activity across the online gaming industry. Data shared for this purpose is subject to strict contractual restrictions on use and further disclosure.
No Marketing Data Sales: Under no circumstances does Besarwin share, sell, or provide your Personal Data to advertisers, data brokers, or third-party marketing platforms without your explicit and separately obtained consent.
Besarwin operates a platform used primarily by Malaysian players and stores the majority of player data on servers located in the Asia-Pacific region. However, some of our authorised Data Processors (including KYC providers and infrastructure service providers) may process data in jurisdictions outside Malaysia.
Where Personal Data is transferred internationally, Besarwin ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable Malaysian data protection principles. Such safeguards include contractual data processing agreements containing standard protective clauses, and verification that recipient jurisdictions or organisations maintain adequate data protection frameworks.
You may request further information about the specific safeguards applicable to your data's international transfers by contacting our support team.
Besarwin retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce agreements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 7 years post-closure | AML regulatory requirements |
| Transaction Records | 7 years from transaction date | Financial regulatory obligations |
| KYC Documents | 5 years post-account closure | AML compliance |
| Customer Support Correspondence | 3 years from last interaction | Dispute resolution |
| Technical and Usage Data | 13 months from collection | Security and analytics |
| Marketing Consent Records | 3 years from last consent event | Consent accountability |
| Self-Exclusion Records | Indefinitely (to prevent re-registration) | Responsible gambling obligations |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.
Besarwin implements a multi-layered security architecture to protect the Personal Data we hold. Our security measures include, but are not limited to:
Notwithstanding the above, no data transmission or storage system can be guaranteed to be entirely secure. You are also responsible for maintaining the security of your own account credentials and for reporting any suspected unauthorised access to your account promptly.
The Besarwin Platform uses cookies and similar tracking technologies to enable core platform functionality, improve your experience, and gather aggregated analytics data. The following categories of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies (which keep you logged in), security tokens, and load balancing cookies. No Personal Data collected via these cookies is used for marketing purposes.
These cookies remember your preferences and settings, such as your preferred language, display settings, and responsible gambling tool configurations. They improve your experience but are not essential to basic platform operation.
With your consent, we use analytics cookies to collect aggregated data about how Players use the Platform — which games are most popular, how long sessions last, and where technical errors occur. This data is used solely to improve the Platform and is not shared with third parties for advertising purposes.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling functional or analytics cookies will limit certain personalisation features but will not affect your ability to use core Platform functions.
Subject to applicable law, you have the following rights in relation to the Personal Data Besarwin holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond within 30 days of receiving your request.
You may request a copy of all Personal Data we hold about you, the purposes for which it is processed, and details of any third parties it has been shared with.
You may request correction of any inaccurate or incomplete Personal Data we hold about you. For identity data changes, re-verification may be required.
You may request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to our legal retention obligations.
You may request that we limit how we use your data in certain circumstances, such as while a correction request is being resolved.
Where technically feasible, you may request your Personal Data in a structured, machine-readable format for transfer to another service provider.
You may object to processing carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling grounds.
Please note that certain rights are subject to limitations where processing is required to fulfil our legal obligations (such as AML record-keeping) or to perform our contractual obligations to you. Where we are unable to fully comply with a rights request, we will explain the reasons in our response.
The Besarwin Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age verification is a mandatory part of the account registration and KYC process.
If we become aware that Personal Data has been collected from a person under the age of 21, we will immediately take steps to delete that data, close the associated account, and, where applicable, return any funds to the payment method used for deposit, subject to our compliance obligations.
If you are a parent or guardian and believe that a minor in your care has registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Age Restriction: Besarwin enforces a strict 21+ minimum age requirement. Access to all gambling products and services on the Platform is restricted to verified adults. This restriction is enforced at registration and may be re-verified at any time.
Besarwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform operations. Where changes are material — meaning they substantially alter your rights, the types of data we collect, or the purposes for which we process data — we will notify you by email and/or a prominent notice on the Platform at least 14 days before the amendment takes effect.
Minor amendments, such as clarifications of existing practices, correction of typographical errors, or additions that do not reduce your existing rights, may be made without prior notice. We will always update the "Last Reviewed" date at the top of this Policy to reflect any changes.
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how Besarwin protects your data.
Historical versions of this Policy are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Besarwin processes your Personal Data, please contact our Data Protection team using the details below. We are committed to addressing all data-related enquiries promptly and transparently.
Data Protection & Privacy Enquiries
Live Chat Support
Available 24 hours a day, 7 days a week
Response Commitment
All data rights requests acknowledged within 5 business days; substantive response within 30 days.
For information on our full Terms of Service, please review our Terms & Conditions. For responsible gambling tools and self-management resources, please visit our Responsible Gambling page.
Your data is secure, your rights are protected, and your privacy is taken seriously. Join over 850,000 Malaysian players on a platform built around transparency and trust.
For players aged 21 and above only. Gambling involves risk. Play responsibly. Privacy Policy effective 1 January 2026.